Something still unclear to you?

Shipping & Delivery

How long is the delivery time?

We usually deliver immediately available items within 2-3 business days.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation with a tracking number. This allows you to track the shipping status of your order online.

What are the shipping costs?

The shipping costs to the selected country will be displayed in the checkout. 

Here is an overview of some countries: 


  • - Orders under 60€: 4,90€
  • - Orders over 60€: Free
  • - Shipping with: GLS


  • - Orders under 150€: 6,90€.
  • - Orders over 150€: Free
  • - Shipping with: GLS  


  • - Orders under 250€: 30€
  • - Orders over 250€: Free
  • - Shipping with: UPS Express

Can I change my shipping address after placing an order?

If your order has not been shipped yet, you can change the shipping address. Please contact our customer service for this.

With which shipping service providers will my package be shipped?

We ship our packages with GLS and UPS, depending on the delivery location and availability.

To which country do you ship?

Currently we deliver to the countries Germany, Austria and Switzerland.

Return & Refund

How does the return process work?

To arrange a return, please contact our customer service. We will send you all the necessary information.

How do I get my money back?

Your money will usually be refunded in the same way as you paid us. If you pay by credit card, we will refund the amount to your credit card account. If you pay with PayPal, the amount will be credited to your PayPal account.

How long does it usually take for the reimbursement to take place?

The processing time of returns depends on various factors, such as the type of return and the method of payment. However, as a rule, processing does not take longer than 14 days.

Do I have to pay for a return?

Unfortunately, we are not able to provide a return shipping label, which means that you will have to pay for the return shipping costs yourself.

How much time do I have to return items?

You can return the items within 30 days after receiving the goods.